Release Notes

Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

Information Circle info
Documentation version - 1.95.3

What's New #

1.92.0 - May 14th, 2024 #

Fixes

Area Description
~.UcClient.~ CRM
  • Incorrect timezone handling on call history causing it not to update
  • Removed account name drop-down entries due to inconsistencies
  • Incorrect UcGatewayUrl

1.90.0 - February 13th, 2024 #

Features

Area Description
~.UcClient.~ CRM
  • Support for Zendesk Support has now been added.

1.87.0 - August 17th, 2023 #

Features

Area Description
~.UcClient.~ CRM
  • Clio integration support
  • Zoho integration store deployment

1.86.0 - July 18th, 2023 #

Features

Area Description
~.UcClient.~ CRM
  • Freshdesk integration update

1.82.0 - Jan 9th, 2023 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

  • Group/queue and prefix information now visible in the call history

Fixes

  • Announced transfer calls can cause stuck calls on the transferred to user

~.UcClient.~ CRM

Features

  • Full WebRTC softphone support
  • Centralised CRM configuration. This will allow support for customer/reseller specific configurations in future releases
  • Allow Salesforce screen pop in a new tab
  • Options to open contacts/tasks in a new tab

1.81.0 - Nov 8th, 2022 #

~.UcClient.~ Clients (Desktop/Mobile/CRM)

Features

  • Group calls will no longer show as missed if answered at another location

Fixes

  • Fixed issue with clients being intermittently logged out (Ticket #49724)

~.UcClient.~ CRM

Features

  • New user interface to maximise available client width
  • CRM contact matches are tagged against historical call records
  • CRM records can be loaded from the call history
  • Browser notifications on incoming softphone calls

1.80.0 - Oct 4th, 2022 #

~.UcClient.~ CRM

Features

  • (Preview) Embedded WebRTC client for use with all CRM integration plugins

Fixes

  • Task wasn't auto popping on Multi-record match

1.79.0 - Aug 31st, 2022 #

~.UcClient.~ CRM

Features

  • New CRM integration for Zoho CRM now available

Fixes

  • Fixed issue with login failing on Safari / Firefox
  • Fixed issue with plugin alignment when using certain browser apps

1.68.0 - Sep 7th, 2021 #

Microsoft Dynamics 365 in General Availability

1.66.0 - July 27th, 2021 #

Branding

  • Updates to enforce branding within the client interface
  • Documentation branding has now been implemented

Record Linking

  • Users can now link a call to an open record if there has been no automatic match

Screen Pop/New Record

  • Actions are now hidden from the screen when not supported by the Salesforce settings

1.65.0 - June 30th, 2021 #

Task Creation

  • Update to create tasks for all calls, not just ones which matched a Salesforce record.
  • Update to create tasks for all calls, even if they were not answered.
  • New Call Session link on tasks to allow users playback call recordings.

1.61.0 - March 29th, 2021 #

System in General Availability

Known Issues #

The table below lists the known problems and the expected fix date:

Issue Ref Description Expected Fix Date
14160 When making outgoing calls, tasks are created for both legs of the quick call, the incoming leg to the user and the outgoing leg to the contact. Q3 2021
14563 When answering a Quickcall on an external user device (home phone/cell), the call direction and subsequent screen pop phone number is incorrect. Q3 2021