Release Notes

Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

Information Circle info
Documentation version - 1.95.3

What's New #

1.95.0 - September 24th, 2024 #

Features

Area Description
~.UcClient.~ Desktop
  • New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
~.UcClient.~ Web Edition
  • New 'Primary Device' option for presence profiles. Used for agent login and quick dial features

Fixes

Area Description
~.UcClient.~ Desktop
  • Contact search improvements
  • Contact search duplicates items if the extension number is also in the users email or display name
~.UcClient.~ Web Edition
  • Duplicate outbound calls when using the number pad and pressing enter (#52807)
  • ACD Controls visible when user does not have Agent Add-On
  • Dial Icon not visible on Web client if ()+- or space chars are in the string
  • Favicon does not update from branding
  • Clients do not correctly localize force_away
  • Dialing DTMF throws error in console

1.94.0 - August 13th, 2024 #

Features

Area Description
~.UcClient.~ for Windows
  • A new certificate as been applied to the ~.UcClient.~ for Windows client. Because of the change in certificate provider, an uninstall and re-install of the ~.UcClient.~ for Windows client is required to upgrade to the latest release.

Fixes

Area Description
~.UcClient.~ Web Edition
  • Logging out of Queues leaves you in an Away state
  • Authentication token is cleared when closing the client

1.93.0 - June 19th, 2024 #

Features

Area Description
~.UcClient.~ Web Edition
  • Screen pop URL support

Fixes

Area Description
~.UcClient.~ Desktop
  • Support for dialing into voicemail when there is no feature code for "single_mailbox_login"
  • Agent state showing as Logged Off when actually logged in

1.92.0 - May 14th, 2024 #

Features

Area Description
~.UcClient.~ for Windows
  • Contact directory fields now available as placeholders for screen pop URLs
~.UcClient.~ Web Edition
  • Preview release
  • Ability to configure Presence Profiles
  • Diagnostic file download support

Fixes

Area Description
~.UcClient.~ CRM
  • Incorrect timezone handling on call history causing it not to update
  • Removed account name drop-down entries due to inconsistencies
  • Incorrect UcGatewayUrl
~.UcClient.~ for Windows
  • Favorites in ~.UcClient.~ for Windows not persistent (##52071)
  • Agent Forced away state localization (#52221)
  • Internal contact directory may not be up to date
~.UcClient.~ Web Edition
  • Emergency disclosure blocking Accept when in full screen

1.91.0 - March 26th, 2024 #

Features

Area Description
~.UcClient.~ Web
  • Beta release of ~.UcClient.~ Web Edition client

Fixes

Area Description (Ticket)
~.UcClient.~ for Windows
  • Unable to open call session view when locale is set to en-AU.

Archive #