Field Name |
Description |
Communications Service |
Availability |
Reports |
Agent Name |
The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Agent Number |
The Agent Number (Presence ID) of the Agent. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers, Trunk Usage |
Answering Agent Name |
The name of the first agent that answered the call (if applicable). |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Answering Agent Number |
The number of the first agent that answered the call (if applicable). |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Answering Device Name |
The name of the first device the call was answered at. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Answering Device Number |
The number of the first device the call was answered at. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Answering User Name |
The name of the first user the call was answered by. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Answering User Number |
The number of the first user the call was answered by. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Device Name |
The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls) Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by Week, Calls Completed by Agent Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers |
Device Number |
The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls) Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by Week, Calls Completed by Agent Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang Agent Name |
The name of the first agent the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang Agent Number |
The number of the first agent the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang Device Name |
The name of the first device the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang Device Number |
The number of the first device the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang User Name |
The name of the first user the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
First Rang User Number |
The number of the first user the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Queue Name |
The name of the queue the current call segment was presented from. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Call List (User), Top Received Numbers, Trunk Usage |
Queue Number |
The number of the queue the current call segment was presented from. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented) Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls) Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Number Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List (User) Top Received Numbers, Trunk Usage |
Last Rang Agent Name |
The name of the last agent the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang Agent Number |
The number of the last agent the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang Device Name |
The name of the last device the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang Device Number |
The number of the last device the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang User Name |
The name of the last user the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang User Number |
The number of the last user the call rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
User Name |
The name of the user involved in the call or call segment. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers |
User Number |
The number of the user involved in the call or call segment. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal) Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented) Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List Teams Call List (User), Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User Top Dialed Numbers, Top Received Numbers |
Transferred From Agent Name |
The name of the agent the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred From Agent |
The number of the agent the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred From Device Name |
The name of the device the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred From Device |
The number of the device the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred From User Name |
The name of the user the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred From User Number |
The number of the user the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To Agent Name |
The name of the agent the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To Agent |
The number of the agent the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To Device Name |
The name of the device the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To Device |
The number of the device the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To User Name |
The name of the user the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To User Number |
The number of the user the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Answering Group Name |
The name of the first user group the call was answered at. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
First Rang Group Name |
The name of the user group where the call first rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
Last Rang Group Name |
The name of the user group where the call last rang at. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented) Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls) Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers |
User Group Name |
The name of the user's primary group. |
All | Abandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number Call Cost by Number Type, Call Cost by User, Call List (Internal), Call List (Queue Calls) Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk), Call Tag Summary Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Calls by User Group, Calls by Week, Calls Completed by Agent, Calls Completed by User Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers Top Received Numbers, Trunk Usage |
Last Answering Agent Name |
The name of the last agent that answered the call (if applicable). |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Last Answering Agent Number |
The number of the last agent that answered the call (if applicable). |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Last Answering Device Name |
The name of the last device the call was answered at. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Last Answering Device Number |
The number of the last device the call was answered at. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Last Answering User Name |
The name of the last user the call was answered by. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Last Answering User Number |
The number of the last user the call was answered by. This will be empty if the call was not answered. |
All | Call Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented) Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time Calls by Location, Calls by Month, Calls by Number, Calls by Number Type Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers Top Received Numbers |
Conference/Meeting Name |
The conference or meeting name. |
All | Call List (Non-Segmented), Teams Call List, Teams Calls by Meeting |
Conference/Meeting Number |
The conference or meeting number. |
All | Call List (Non-Segmented), Teams Call List, Teams Calls by Meeting |
Conference/Meeting Participants |
The conference or meeting number of participants. |
All | Teams Call List |
External Tenant ID |
The ID of the external tenant. |
All | Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Teams Call List, Teams Calls by External Tenant |
External Tenant Name |
The name of the external tenant. |
All | Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls), Teams Call List, Teams Calls by External Tenant |
Parked Slot |
The parking slots the call or call segment has been parked at. |
All | Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls) Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented) Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Parking Slot Calls by Voicemail Box |
Conference/Meeting Attendees |
The conference or meeting number of participants who attended. |
All | Teams Call List |
Transferred From Device Type |
The type of the device the call was transferred (or overflowed) from. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |
Transferred To Device Type |
The type of the device the call was transferred (or overflowed) to. |
All | Call Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented) Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User |