https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/ Recent content in About on Reseller Portal Hugo -- gohugo.io https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes/ Release Notes # The following sections outline the release history of the solution and provides information on new features as they are added to the product. Information Circle info Documentation version - 1.108.3 Releases # 1.108.0 - April 7th, 2026 # Features Area Description Conversational Intelligence Personally Identifiable Information (PII) redaction support addedMulti-language transcription support (en/es/it/fr/de) addedNew 'Karaoke' mode for transcriptions during recording playback Conversations Conversations view now available for recorded callsUser interface updated to show transcriptions in 'Chat' bubble style Reporting New 'Long Calls' viewNew 'Lost Calls' viewNew 'Repeat Calls' viewPower BI connector in preview (Requires REST API access)New 'Calls by Business Area' reporting templateNew 'Calls by Topic' reporting templateNew reporting fields for 'Longest/Shortest Talk Time' percentilesNew reporting fields for 'Repeat' callsNew reporting fields for 'User Effort' Wallboard Added support for TCL 4k UHD Fire TVs Webhooks Additional 'Answered / Last Answered User Email' fields in the webhook payload ~. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/requirements/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/requirements/ Requirements # Browsers # The website is designed to work on most modern browsers. This includes: Chrome Firefox Edge (New Chromium version) Safari Ensure you are running the latest version of your chosen browser to avoid compatibility issues. Network Port Requirements # The following network ports are used by the solution: Area Port Protocol Description Website 443 HTTPS Standard HTTPS connection for all user sessions on the customer portal or from the application for Amazon FireTV. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/knownissues/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/knownissues/ Known Issues # The table below lists the known problems and the expected fix date: Issue Ref Description Expected Fix Date Platform Restrictions # Please refer the communications platform specific section for information on requirements and restrictions. ~.pbx.kazoo.name.~ https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2019/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2019/ Archived Release Notes # 2019 Releases # 1.0.19350 # General PBX email address/name change now changes address/name on existing user (not creating a new user) Fix for duplicate email address warning when editing user permissions (Ticket #42121) Reports Calls tripping to voicemail now show as answered and ring time modelled (If not answered before tripping to voicemail) 1.0.19344 # General Reports Segmented Call View available on all Call List reports Added interactionID to reports (allow matching to ~. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2020/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2020/ Archived Release Notes # 2020 Releases # 1.56.0 - Dec 21st, 2020 # Tech Bulletin 20201218 released - see Tech Bulletin section Reports Call Direction now a filter on Calls by User reports. Modelling now able to identify calls to fax machine. Wallboard Wallboard will dynamically refresh on configuration changes in another browser. Issue resolved where config updates could cause inconsistent agent numbers. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2021/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2021/ Archived Release Notes # 2021 Releases # 1.72.0 - Dec 7th, 2021 # ~.UcClient.~ Desktop Presence Profiles -> Profiles can now be overridden by users giving control of DND, Forwarding and Personal Call Routing ~.UcClient.~ Mobile Android -> Initial Android version released Voicemail Access -> Users can see voicemail quantity and dial in to play them Presence Profile Selection -> Users can now control their presence through the mobile application 1. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2022/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2022/ Archived Release Notes # 2022 Releases # 1.81.0 - Nov 8th, 2022 # Reporting Features Allow ring duration interval to be configured for 'Calls By Ring Time' report Fixes Call tagging reports failed to run within a schedule (Ticket #49817) ~.UcClient.~ Clients (Desktop/Mobile/CRM) Features Group calls will no longer show as missed if answered at another location Fixes Fixed issue with clients being intermittently logged out (Ticket #49724) ~. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2023/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2023/ Archived Release Notes # 2023 Releases # 1.89.0 - December 12th, 2023 # Features Area Description Customer Portal Improved filtering - Pick lists added for users, groups etcLocalisation Update - French & Spanish Dashboard Click through support from tiles to reportsAway state control, supervisor support for non-PBX usersSupervisor agent control now requires the new 'Supervisor Agent Control' roleAlarms - Native browser notification supportActive call stats and primary user groups now available on User/agent grids Reporting Number of ring duration thresholds increased from 6 to 12CRM linked tag data now shows as URLs in the Call Session view ~. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2024/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/releasenotes2024/ Archived Release Notes # 2024 Releases # 1.96.0 - November 26th, 2024 # Features Area Description Portal New 'Dispositions' feature Reporting Call Tags - Post call tagging now availableCall Tags - Disable tag instance now available API Expanded reseller metricsCustomer trial status now included ~.UcClient.~ Clients New welcome emails per client type ~. https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/techbulletin/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.uk.xarios.cloud/reseller-portal/en-gb/about/techbulletin/ Tech Bulletins # The following technical bulletins have been released: TB20201218 - ~.pbx.kazoo.name.~ update available for loss of WebSocket events