Customer Settings #
The settings displayed here are customer specific settings which control some of the features of the solution. These settings are also available for Admin users of the customer to change once they are logged into the Customer portal.
| Setting | Description | Default |
|---|---|---|
| Time Zone | When running reports, call/status times will be converted to this time zone. | Time Zone of your Customer Account |
| Session Timeout | Users will be logged out of the portal if inactive beyond this duration | 120 |
| Sync Agent User Add-On role with the PBX Configuration | When enabled, the 'Agent User Add-On' role will be automatically assigned to Essential Users when they are configured as an agent on the PBX[^1] and unassigned when this configuration is removed | Disabled |
warning
Enabling Agent User Add-On licences will affect licensing and will result in additional costs for the user.
Compliance #
For companies where customer/client data is sensitive, it can be important to ensure that call information stored on the system is not personally identifiable. This includes ensuring that someone can not lookup a name using a phone number as search parameter or visa versa.
When the Suppress CName setting is enabled, the Caller ID name associated with a call (and any contact match data) will not be saved historically within the call data. This provides an extra layer of security to ensure that names can not be linked to telephone numbers where data sensitivity is an issue, with the aim to remove personally identifiable information from call records.
info
Caller ID name and contact match information will still be available to Real-Time and ~.UcClient.~ clients while the call is in progress.