Phone Keys

Tagging calls from a phone #

The examples below can be used as guide on how to tag calls from some different SIP phone types.

Ensure the placeholder values below are replaced on the actual URL provided to the phone key:

  • {tagId} -> The unique id for this tag instance
  • {value} -> The value to tag against the call
  • {presenceId} or {userID} -> The ~.Dimensions.~ user id or Presence ID (extension number) of the user who the phone is assigned to. This is required so that the correct call can be tagged

Color Wand tip

The ~.Dimensions.~ user Id can be found in the URL of the portal when editing a user.

Mitel 68xx

topsoftkeyX type: xml
topsoftkeyX label: Test
topsoftkeyX value: https://webhook.na.myreports.cloud/tags/00000000-0000-0000-0000-000000000000?value=test%20tag&presenceId=1001

Poly

<WEB
feature.enhancedFeatureKeys.enabled="1"
softkey.X.action="https://webhook.na.myreports.cloud/tags/00000000-0000-0000-0000-000000000000?value=test%20tag&presenceId=1001"
softkey.X.enable="1"
softkey.X.label="Google"
softkey.X.use.idle="0"
softkey.X.precede="1"/>

linekey.X.label = Test
linekey.X.line = 0
linekey.X.type = 17
linekey.X.value = https://webhook.na.myreports.cloud/tags/00000000-0000-0000-0000-000000000000?value=test%20tag&presenceId=1001