Archived Release Notes #

2020 Releases #

1.56.0 - Dec 21st, 2020 #

Tech Bulletin 20201218 released - see Tech Bulletin section

Reports

Call Direction now a filter on Calls by User reports.
Modeling now able to identify calls to fax machine.

Wallboard

Wallboard will dynamically refresh on configuration changes in another browser.
Issue resolved where config updates could cause inconsistent agent numbers.
RoutePath information now updated when call hits a user, not just end of call.

1.55.0 - Dec 1st, 2020 #

Localization support for UK as well as default US.
Fix for Overflowed call stat when overflow to external device (Ticket #44270).
Fix for PBX Collector deployment details removed on timeout failure (from incident 12th Nov).

FireTV (Nov 23rd 1.0.20325.3)

Back button will clear full screen alarm.
Fix white screen if lost network connection for over 1 hour.
Wallboard refreshes on changes to website view.
Wallboard now more subtle about temporary loss of connection.
Improvements to font sizing.
Font will dynamically resize in response to change in length of field.
Fixed possible loss of token during authentication refresh.

1.54.0 - Nov 12th, 2020 #

User Groups for grouping and reporting on users now available.
Enhanced settings section
.

Reports

Route Path and Route Path Name Fields now available to filter.
Fix % Abandoned Tile to include detection of last segment answered.
Fix modeling of overflow in/out for ordering of events (Ticket #44452).
Adjust %Tiles to be based on relevant subset of calls not Total calls
(e.g. % Outgoing Answered = Outgoing Answered / Total Outgoing Calls).

Wallboards

Fix 'Server error' in some Tile Editing scenarios.

1.53.1 - Oct 26th, 2020 #

Modeling of Park/Retrieve and multiple user devices scenarios (Tickets #43772, #44057).
Fix Modeling issue for unusual end of call (Ticket #44353).

Reports

New Park Time statistics in Call Reports.
Filters and Date ranges now show on Scheduled reports (allow you to have more than one version of the same report on a schedule).

Wallboards

New Clone Wallboard View option (under settings of the view).

FireTV (Oct 14th 1.0.20288.2)

Automatic region selection on startup of FireTV.
Add support for fixed rows or column display to FireTV.
Add Current Year, Month, Week, Day fields to FireTV.
Add current Date/Time fields to FireTV.
Fixed issue with Flashing Alarms that could cause a freeze.
Additional re-connect fixes (Ticket #43892).
Add support for FireTV Lite and All-new FireTV Stick with Alexa Voice Remote.
Fixed Alarm sounds continuing on exit via Home button.

1.52.1 - Sep 29th, 2020 #

Reports

Hang-up Cause Field now available in Call List Reports and Call Session View.
Add option to ignore Short Answered calls on reports (Customer Setting).
Add drill-down to Calls by Month, Week and Day Reports.

Wallboards

Allow Quick Filters on Wallboard Tiles.
Allow a user to clone a Wallboard Tile.

FireTV (Sept 25th version 1.0.20268.4)

Remove Live, QA, Staging selection screen on startup of FireTV.
Add support for fixed rows or column display to FireTV.
Add Current Year, Month, Week, Day fields to FireTV.
Add current Date/Time fields to FireTV.

1.51.1 - Sep 8th, 2020 #

Contextual Help added to the Portals.
Standardized definitions of Abandoned, Lost, Short Ringing and Short Answered calls.

Reports

Allow workspace password for 3rd Party access to scheduled reports.
Account Grouped reports only show when applicable.
Added thousands separator to numeric fields.
Improvements to Call Recording Media Player.

1.50.1 - Aug 24th, 2020 #

Restrict Accounts ability to override Enterprise Branding.
Audit logging of various events now implemented including playback of recordings.
Update to ~.pbx.kazoo.name.~ PBX Collector to dynamically handle presence_id changes and ACD events for those with no id.
Improvements to ~.pbx.kazoo.name.~ PBX Collector for performance and handling rate throttling and duplicate events.

Reports

Warning displayed if using a filter that has fields that will not be applied on the current report type.
New Queue Reports: Queue Calls by Day; Queue Calls by Day and Time; Queue Calls by Time.
Site Based grouping implemented on reports for those with multiple PBX per customer.
Fixed issue that could cause scheduled reports to lose column information.

Wallboards

Allow user to configure a fixed number of rows or columns on a wallboard view.
Manual Text Box now wraps long text message.

FireTV (July 28th version 1.0.20209.1)

Improvements in reconnection on network failures (Tickets #43430 and #46350).
Fixed issue that could cause loading of tiles to get stuck.

1.49.2 - Jul 21st, 2020 #

Reseller Portal now has self service branding configuration (if license allows).

Reports

Call Segment Recording playback is now an embedded media player.
Reports now use latest value for grouping fields (e.g. if User Name changed use the latest value not previous one).
Quick filters now only offers valid fields for filtering that report.
Quick filters can now be added by clicking on a column heading on the report.
Fix issue where multiple != filters did not work (Ticket #43633).
Filtering on text fields is now case insensitive.
Improvements to chart report axis and titles.
Chart export options now available for PDF, PNG and SVG as well as Excel.

1.48.1 - Jun 30th, 2020 #

Enterprise portal features now available for those wanting to provide access for resellers. Contact your account manager for more information.
Branding update. Where configured, customized branding is now shown on the Reseller Portal in addition to the Customer Portal.

Reports

Filter conditions can now be edited rather than deleted and re-added to change.
'View' report option will run report if there is no cached copy.
'Queue Number' field now avoids leading comma if call was via a menu.
Fixed incorrect 'Contact Name' field on 'Top Dialed' and 'Top Received Numbers' reports.
Fixed issue with alarm sound where only the 'Air Raid Siren' would play (Ticket #43410).
Fixed alarm colors not resetting overnight (Ticket #43468).
Updated documentation on how to use filter conditions.

1.47.2 - Jun 9th, 2020 #

Customer grids now have sorting and filtering.
Onboarding API access configuration added to the Reseller Portal.
New version numbering for the system that matches sprint.

Reports

Click-through reports added for duration and start time reports (see documentation for those included).
Add indicator that Quick Filter are applied to report (number on the quick filter icon).
Route Path Fields available to add to relevant reports which contain the outside number with any additional pre-pended info added in the Callflows.
Fix issues with Back mechanism on Click-through reports.

1.0.20141 - May 21st, 2020 #

Option to clone an existing workspace.

Reports

Click-through Drill Down on a number of reports (see documentation for those included).
Transferred In/Out now available as a filter option on applicable reports.
Overflowed In/Out now available as a filter option on applicable reports.
Trunk Usage report now has a capacity setting so you can see %usage (Customer Settings->Reporting->Number of outbound lines).

1.0.20126 - May 6th, 2020 #

Workspace creation allows using pre-configured templates.
New Customers Default Workspace has the pre-configured 'User and System Analytics' template applied.
Provide the option of having a Trial Period for Customers (Reseller agreement dependent).
Allow creation of a linked user at the Reseller Portal level (or above) if they already exist as a Customer User.
Grids with more than one page return you to the page you were on when returning to the grid.
Double clicking prevention added to key functions.

Reports

Save and Run option now takes you to the report screen, instead of returning you to the grid.
Quick Filter advises on save if you have not completed adding a field.

1.0.20112 - Apr 21st, 2020 #

New Layout to Customer Role Editing and roles to match price list parts.
New Manage Billable Items role to limit those who can make changes that increase the bill.
New settings option to allow you to sync the Agent User Add-on licenses with the ~.pbx.kazoo.name.~ Qubicle/CCPro license for the user.
New Billing Section on the Reseller Portal to enable you to see billing information.
New Billing Administration role to enable access to Billing Section.
Clearer indication of timezone for Datetimes in the grids.

1.0.20090 - Apr 2nd, 2020 #

Individual Customer license metrics now available in the Reseller Portal.
Handle ~.pbx.kazoo.name.~ Users with duplicate email address in the same Customer.
Billing - Do not bill for non Primary users.
Fixed issue with users with no presence_id not being reported (Ticket #42858).

Reports

Fixed issue with Agent Summary and Calls by Queue report not being available at the Reporter license level.
Fixed issue with Timezone config access stopping some reports being run (Ticket #42817).

1.0.20076 - Mar 17th, 2020 #

Reseller Portal can now edit a Customer's general settings.
New option to have a 'Demo' Customer which is not billed.
New option to have a 'Mock PBX' on an 'In-house System' customer.

Reports

Added option to hide features which a Service Provider does not want to sell (Agent Reports).

Wallboard

Fixed issue where the wallboard would not display if general settings had never been edited (Ticket #6362).

1.0.20069 - Mar 10th, 2020 #

PBX Templates are now available for configuring new connections.
Ring Duration changes are now dynamic on reports (Wallboards actively using the statistic will need a refresh to take effect).

Reports

Large reports now stream the results for improved performance.

Wallboard

Call Rate and Service Level statistic fixes.

FireTV App 0.0.20064.3 released

1.0.20063 - Mar 3rd, 2020 #

Bug fixes and performance improvements.

1.0.20056 - Feb 25th, 2020 #

Reseller Portal now includes Customer User management area.

1.0.20045 - Feb 18th, 2020 #

The Onboarding API now creates a default workspace and assigns it to new users when required.

Wallboard

Current Date/Time and Current Time stats added when viewing though a web page.
Fixed Call Queuing statistic.

1.0.20041 - Feb 11th, 2020 #

General

Onboarding API now includes default Workspace creation.
Fixes for detecting/avoiding out of date scripts on upgrade.

Reports

Modeling change to include calls attempted to be presented to off-line device.

1.0.20035 - Feb 4th, 2020 #

General

Increased default user license count for a customer.
Added reference column to Onboarding API.
Additional User information in Customer Portal (last login, user activation resend option...).

Reports

Fixed issue with Report 'accordion' not sorting correctly (Ticket #42397).
When using Qubicle/CC Pro calls tripping to voicemail will now show as a voicemail device (see Last Rang Device Name/Number field).

Wallboard

New 'Queues Logged Into' stat for filtering Queue on Agent State (e.g. Agent Ready/Busy... in Queue).
Active Call stats by User new filtering option (by Call).

1.0.20022 - Jan 28th, 2020 #

General

Reseller Portal now has Customer Grid View (Name, Date Created, Status, Ref).
Reseller Portal Documentation released.

Reports

Segmented View now has Segment labels.
Modeling of Qubicle Queues to give reporting of ring time and voicemail.

Wallboard

Create view highlights type choices.
Tool-tips added to create view.

1.0.20016 - Jan 21st, 2020 #

General

Onboarding API PBX creation on Customer creation fixed.
Onboarding API new option for PBX creation on existing customer.
Allow email address change across linked accounts.

Reports

Further improvements to Segmented View.

1.0.20014 - Jan 14th, 2020 #

General

User selection drop down for linked accounts filtered to current portal tier. ~.pbx.kazoo.name.~ PBX Queue changes now dynamically updated.

1.0.20006 - Jan 7th, 2020 #

General

Reseller Portal first release.
Fixed issue with not being able to activate accounts created from PBX (Ticket #42145).
Fixed issue with filtering on certain users (Ticket #42173).

Reports

Improvements to segmented view.